Frequently Asked Questions

Find answers to common questions about our services, security measures, and global operations.

Browse by Category

Corporate Banking

Treasury, accounts, and corporate services

Private Wealth

Wealth management and family office

Security

Safety measures and compliance

Global Services

International operations

Corporate Banking

What types of corporate accounts do you offer?

We offer multi-currency corporate accounts, treasury management accounts, escrow services, and specialized industry-specific accounts. All accounts include real-time global access, automated cash management, and dedicated relationship management.

How do you handle international wire transfers?

Our international wire transfers are processed through SWIFT and local clearing systems with real-time tracking. We offer same-day settlement for major currencies and provide competitive exchange rates with full transparency on fees.

What is your approach to cash management for multinational corporations?

We provide sophisticated cash management solutions including automated sweeping, pooling across jurisdictions, real-time liquidity management, and AI-driven cash flow forecasting. Our platform integrates with major ERP systems for seamless treasury operations.

Private Wealth Management

What are the minimum requirements for private wealth services?

Our private wealth services typically require a minimum relationship value of $10 million. However, we offer tailored solutions based on individual circumstances and long-term potential. All clients undergo comprehensive suitability assessment.

How do you ensure investment portfolio security?

We employ multi-layered security including segregated custody accounts, institutional-grade encryption, biometric authentication, and 24/7 monitoring. All assets are held with regulated custodians and protected by comprehensive insurance coverage.

Do you offer family office services?

Yes, we provide comprehensive family office services including generational wealth transfer planning, tax optimization, philanthropic strategy, concierge banking, and coordination with external advisors and family members.

Security & Compliance

What security certifications do you hold?

We maintain ISO 27001 certification for information security, SOC 2 Type II for service organization controls, and are fully compliant with GDPR, CCPA, and global banking regulations. We undergo regular independent security audits and penetration testing.

How is client data protected?

Client data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We implement zero-trust architecture, multi-factor authentication, and regular security training for all employees. Data is stored in geographically redundant, secure data centers.

What is your AML/KYC process?

Our AML/KYC process includes comprehensive identity verification, source of wealth validation, ongoing transaction monitoring, and regular risk assessment updates. We use AI-powered systems to detect suspicious activities and maintain compliance with global AML regulations.

Global Services

In how many countries do you operate?

We operate in 48 countries through our owned offices and serve clients in 150+ countries through correspondent banking relationships and strategic partnerships. Our global network ensures seamless cross-border banking services.

How do you handle currency exchange for international transactions?

We provide institutional-grade FX services with competitive rates, forward contracts, options, and automated hedging strategies. Our multi-currency platform allows real-time conversion and settlement across 60+ currencies.

What support do you offer for international expansion?

We provide comprehensive international expansion support including local market intelligence, regulatory guidance, cross-border payment solutions, trade finance, and introductions to local business networks through our global presence.

Still Have Questions?

Our dedicated client relations team is available to provide personalized answers and guidance for your specific needs.